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Frequently Asked Questions

Who do I contact about my bill?

Should you have any questions about your bill from The Lake Durango Water Authority, please call (970)247-4062

You may e-mail your questions to [email protected]

What is the LDWA address?

LDWA Office:  667 South Lakeside Dr Durango , CO 81303
LDWA Mailing Address: PO Box 657 Durango, CO 81302

Who do I contact about a water leak or other issues about my water service?

Lake Durango Water Authority
667 South Lakeside Dr
PO Box 657
Durango, CO 81302
Office: 247-4062

What do I need to know if I rent my property?

If you have a rental property being serviced by Lake Durango Water Authority, please contact the billing department to verify the renter's information on the account. It is also highly recommended that when the renter moves out for owners to contact the billing department to make sure the account is current before refunding deposits to renters. Owners are responsible for any unpaid charges left on the account by renters.

If you need to update your mailing address, please download the form below. You can mail or email the completed form to the addresses above.

Mailing Address Change Form

What does the acronym/abbreviation on my bill mean?

Acquisition and Capital Improvements fee. All Lake Durango Water Authority customers pay the Acquisition and Capital Improvements fee whether they use water or not. It covers the cost of purchasing the Lake Durango Water Company, infrastructure improvements and additions, and water purchases.

Monthly Service Fee. Monthly charge for water service. 

Late Charge. Late fee incurred for late or missed payments. 

Premiums. Tiered charges for water consumed in excess of 6,000 gallons based on current monthly water usage.

Royalty Water. Royalty charge based on current months water usage.

Water Usage Retail. Charge for all water consumed during current month based on water usage.

Current Amount is the current month's charges.

Amount Due Now is the account balance up to date.

Where can I find more information about the water resources and districts in Southwest Colorado?

The Water Information Program is a public information program sponsored by the water districts, organizations and agencies in the San Juan and Dolores watersheds of Southwestern Colorado. The purpose of the WIP is to provide information to the public and community on water topics and water related issues.

Who is served by the Lake Durango Water Authority?

The Lake Durango Water Authority differs from some water authorities in that it serves specific homeowners, residential developments, businesses and metro districts. Not a defined geographical area.

A map of our service area is coming soon.

I have seen references to acre feet, CFS, GPM and other terms. How does someone use this information?